“I wanted to let you know how helpful Scott was yesterday. He was everything customer service should be. It’s a lost art that’s been found at Captive Audience! Please pass a kudos on to Scott for me.
Thanks for everything!”
Advanced Ear Care
“Thank you very much for the time and effort you all have put in on our on hold production. I received the third revision this morning and it’s perfect. I’d like you to know we really appreciate you guys redoing the production to our satisfaction, it means a lot that you did. “
Dr. Richard Remigailo, DMD
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Liberty Hardwoods Inc.
“I just wanted to thank you for all your help over the last few weeks. We are very happy with our script and the production we recieved this morning. Now our callers have something to listen to while on hold. I would highly recommend your company to others and will do so. Thanks again for all your help!”
“Amazing service! Thank you SO much for your great and always helpful service! Music is already installed.
South American Hides and Leather, Inc.
“We do the 4x per year subscription, and we really appreciate how they proactively remind us that it’s time to freshen up our message – then we can either totally overhaul it, or tweak it here or there, or add and remove parts of the message. It’s easy for time to get away from me, but they bug me when it’s time to make the change which is helpful in getting the most out of the service.
Since we are in the phone business, we come across all the various music on hold providers, and in my experience, Captive Audience provides the best service and product, and have the additional benefit of being very reasonably priced.”
“I just wanted to say, “Thank you.” What most people don’t understand is that ordering something over the internet is not always the easiest thing to do, but your company makes it very easy.”
“We love our Captive Audience production! Everyone is so impressed with us, thanks to you! Wish we had done it ages ago.”
San Gabriel Valley Humane Society
“I am writing to thank you for your great customer service and awesome productions. We had a little “glitch” in communicating how I wanted my final productions but once again you guys came through. Thank you so much for your work and help. It truly means a lot to a customer such as me that you are willing to go the extra mile. Thanks again.
“Well worth the price, and great service!”
American Payment Systems
“I have worked with Kathy and Captive Audience for several years. I have recommended Captive Audience exclusively for professional announcements for our clients. They have never let me down; their work is outstanding and their pricing is extremely competitive.”
“Thank you so much for the great job you did with our on hold production. Sounds great!!”
Chase Agency, Inc.
“Thank you so much for all your help and quick response! You are making this so easy for us! Really appreciate it. Thank you again,”
“Just wanted to say thanks for a great job with our on hold message. You guys are awesome!!! The equipment arrived fast, was easy to set up and your turnaround time was fantastic. The voice and music are perfect. The only problem is that my office manager keeps rolling his eyes at me when I call from my cell and ask to be put on hold!!!! I will certianly refer you to anybody looking for this service. Thanks again for everything.”
Atlanta Mortuary Service
Thanks so much for your help! … I’ve been so pleased with the service of Captive Audience; thanks for helping make my job more enjoyable!
VP of Operations - Club Julian 24 Hour Fitness
“We’re up and running, and everyone here is very happy. I found you very easy to work with. It’s easy to listen to samples on your website, and the equipment was easy to install. Plus the new .mp3 file is easy to update.”
Director of Marketing Communications - PostalAnnex+
“Thank you for the work that you and your company have done on our “message on hold”. Everyone that has listened to it or had the benefit of being on hold loves it.”
“Thank you for your assistance!”
CEO - CollegeSource Inc
Just a quick email to let you know what a great job your company does!! Your online script form is easy to use and turn time for a new script is so quick and the download is easy (that means a lot coming from a non-computer user like me). Just wanted to say Thanks for a job well done!”
“Wow, Carrie, thank you. Your company has one of the best customer service teams I know. Thanks for your help.”
Glass Patterns Quarterly
“Hey guys, I know I sound like a broken record but thank you so much for another couple great productions and turnaround. Kay did an awesome job! Please tell her that she nailed the pronunciations and you can hear the friendliness and smile in her voice. Thanks again for the great professional service.”
“I wanted to thank you again for the amazing production. We love it. Thanks!”
Premiere Capital Mortgage
“This sounds great! Love the voice, love the music. I am really impressed with the quality, and will be recommending you to other clients of mine who need on-hold messaging. thanks!”
Sunset Cosmetic Surgery
“Perfect! Thank you for the extra attention to make the production right. We’re very pleased and will not hesitate to recommend you to others.”
Lefkowicz & Gottfried, LLP
“Our customers always mention things they’ve heard while they’re on hold. Let’s me know I got my moneys worth from your service.”
Don Barnes, LUTCF
“You are awesome, you’re one vendor I feel if I ask for help, you always come through.”
Regional Manager - Sequoia Equities
“I really appreciate the level of service you’ve given me from day 1 and I will be sure to refer you to others.”
Director of Marketing - Colfax Realty
We received our Ad On Hold… and we absolutely love it. You guys did a fantastic job. I was a little nervous since we don’t have any time for error, considering I needed to have it in place today when we close business, but you did a great job with it- not a thing at all we’d change. Looking forward to continuing to work with you.
Shannon Dougherty, CPP PHR
“We just received the production. I am very happy! It’s perfect! I will be recommending your company to others. Thank you.”
“Thank you for everything. We’re very happy with the results. Well done. Thank you to your team. We are very happy with it and getting good feedback. We will be happy to send you referrals.”
La Amistad Dental Office
“Kathy, thank you………it’s outstanding.”
Farmers Insurance Agent
“I listened to the production and it sounds awesome. I have not one complaint. Kudos to your company for the great job done.”
I must tell you I am very happy. This really works. Thanks so much.”
“You offer great service, are always accessible and the best thing is you actually remind me when I need to change my message.”
All About Promotions
“Thank you for all of your assistance and knowledge with our new on hold messaging and music. The unit installed easily. We have all ‘checked’ out our new system, calling on one line and putting ourselves on hold! My entire interaction with Captive Audience has been a positive one and I can (& will) recommend Captive Audience anytime!! Each person I spoke to or exchanged emails with at Captive Audience was great!! Thank you!”
Fenwick & Henry Dental
“There is not a day that goes by that a customer does not comment on our hold-tape. They like to hear our employees voices and our specials. They will also comment, ‘I didn’t know you carried that product too!’ We love Captive Audience.”
“I have raved to several people on how easy it was to work with your company…”
“I will definitely refer your company to others—literally, from the initial conversation all the way through the process it was so painless, easy and even fun… and with all the things a small biz person needs to do with a newly acquired biz…I so appreciated you!”
Medicar Auto Repair
“Thank you for helping our company sound professional. It was as easy as 1-2-3.”
The Wesleyan Church