(800) 488 2550

Troubleshooting

ProDigital Envoy Repeater

Press Speaker button: Is sound coming out of speaker?
Yes No
Does your 600ohm connection go to phone system?
Yes No
Call your office line from your cell phone and place yourself on hold. Is it playing on hold?
Yes No
Plug in wires. Call your office line from your cell phone and place yourself on hold. Is it playing on hold?
Yes No
Is the flash drive plugged in?
Yes No
Plug the flash drive into a computer to check the files: Is the ONE correct file on the drive?
Yes No
Reinsert drive to box, should start to play immediately: Is the speaker playing MOH?
Yes No
Call your office line from your cell phone and place yourself on hold. Does MOH play?
Yes No
Pull power, wait 15 seconds, plug power back in: Reinsert flashdrive into machine, Press in speaker - speaker playing MOH?
Yes No
Call your office line from your cell phone and place yourself on hold. Does MOH play?
Yes No
Finished
Call our customer support team at 800 488 2550
Call our customer support team at 800 488 2550
Remove all files except correct one
Finished.
Locate flashdrive and insert into machine
Finished.

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