Farmers Insurance Voicemail & Auto Attendant Scripts
Professional voicemail, after-hours and phone menu examples
for Farmers Insurance agencies
How to create an efficient auto attendant
Whether you need an after-hours voicemail greeting, a professional auto attendant, or a phone menu for your Farmers Insurance agency, the right script helps callers quickly understand their options and reach the right destination.
Below are sample Farmers Insurance voicemail and auto attendant scripts, along with general templates you can adapt for your agency. These examples can be used as a starting point for office-closed greetings, remote-work messages, main menus, department prompts and individual voicemail boxes.
Captive Audience can also professionally record your finalized script using experienced voice talent and deliver audio formatted for your phone system.
Farmers Insurance Voicemail Script Examples
Farmers Office Closed Voicemail
Thank you for calling Farmers Insurance Our office is currently closed.
Please leave your name, telephone number and a brief description of your service needs and we will get back to you as soon as possible. Please note that coverage cannot be bound, changed, or canceled via a voicemail message.
If you need immediate assistance regarding your insurance policy, such as billing and policy coverage questions, please call 1-800-Farmers.
If you are calling to report a claim, please contact the 24-hour Farmers Claims Service at 1-800-435-7764.
Thank you for your call.
Farmers Remote Voicemail
Thank you for calling Farmers Insurance. Our office is currently working remotely.
Please leave your name, telephone number and a brief description of your service needs and we will get back to you as soon as possible. Please note that coverage cannot be bound, changed, or canceled via a voicemail message.
If you need immediate assistance regarding your insurance policy, such as billing and policy coverage questions, please call at 1-800-Farmers.
If you are calling to report a claim, please contact the 24-hour Farmers Claims Service at 1-800-435-7764.
Thank you for your call.
Need these prompts professionally recorded?
Captive Audience can record your Farmers voicemail and auto-attendant scripts using professional voice talent and deliver files formatted for your phone system.
Farmers After Hours Greetings
A separate greeting can be created for after hours, and typically includes additional options for customers, or at minimum, informs them that your office is closed. In these greetings, it’s beneficial to inform your caller of your regular business hours, as well as provide them with a link for technical support, or additional contact method (if applicable).
After Hours Greeting – Voicemail Only
Thank you for calling ______. We are currently closed. Our regular business hours are Monday through Friday from 9am – 5pm, Pacific Standard Time. Please leave a message, and we will return your call the next business day.
After Hours – Options
Thank you for calling ______. We are currently closed. Our regular business hours are Monday through Friday from 9am – 5pm Pacific Standard Time.
If you would like to leave a message in our general mailbox, press 1. A representative will return your call the next business day.
To reach our company directory, press 2
For hours and location information, press 3
For our after hours emergency support team, press 4.
You can also email us at [email address]. Our website can be accessed anytime by visiting _____.com.
To repeat this message, press 9
Farmers Auto Attendant / Main Menu Greetings
This is the first contact that your caller will have with your business. The Main Greeting will play automatically, usually after 1-2 rings. You want to make sure this is short and to the point. Customers do not want to hear a lengthy message here, they just want to get to the department or person they are trying to reach. Always include an option for an operator, in case your listed extensions don’t match their needs.
Basic Greeting
Thanks for calling ________. If you know your party’s extension, please dial it now.
For our company directory, press 1.
To speak with a sales representative, press 2
For technical support, press 3
For billing and invoice questions, press 4
To leave a voicemail, press 9
For all other inquiries, please press 0
Advanced Greeting
Thank you for calling ______. [Insert slogan here]. If you know the extension of the person you are trying to reach, you may dial it at any time. For a company directory, press the star key.
To speak with a sales representative, press 1
If you are an existing customer and need customer support, press 2
To reach our billing department, press 3
For hours and general information, press 4
If you’d like to speak to the operator, press 0, or press 9 to repeat this message
Call Recorded
Thank you for calling ______. Please note, your call may be recorded for quality and training purposes.
If you know the extension of the person you are trying to reach, you may dial it at any time. For a company directory, press the star key.
To speak with a sales representative, press 1
If you are an existing customer and need customer support, press 2
To reach our billing department, press 3
For hours and general information, press 4
If you’d like to speak to the operator, press 0, or press 9 to repeat this message
Multiple Languages
Thank you for calling ________. Para espanol, oprima dos. Appuyez sur trois pour le francias.
[If no input, proceed to greeting in English. If other option is selected, proceed to said language greeting]
Voicemails
It’s inevitable; a caller will go to voicemail eventually. When it happens, be sure to remind the caller what extension they are leaving the message at, and any pertinent information you’d like them to provide. In some cases, such as department voicemails, you might want an option for the caller to back-out and try a different extension.
Department Voicemail
You’ve reached the voicemail box for our customer support team. If you’d like to return to the main menu, press 9. Otherwise, please leave your name, account number, and brief description of your problem, and a customer service agent will return your call within one business day.
Personal Mailbox
You’ve reached the voicemail box for Dennis Reynolds. Please leave your name and number, and he will return your call as soon as possible.
Want us to record your Farmers phone system?
Choose a professional voice, send us your finalized script, and we’ll produce the prompts for your phone system.
Tips for a Farmers Insurance Agency Voicemail Script
A professional insurance agency voicemail should give callers the information they need without making them listen to a long or confusing message. Keep the greeting clear, concise, and easy to follow.
- Identify your agency immediately. Start with the agency name so callers know they reached the correct office.
- Explain your availability. If the office is closed, briefly provide your normal business hours and let callers know when they can expect a response.
- Give clear instructions for leaving a message. Ask callers to provide their name, phone number, and a brief reason for their call.
- Separate urgent needs from routine messages. Claims, billing questions, roadside assistance, and other time-sensitive matters may require different contact information than a standard voicemail.
- Be careful with coverage-related requests. When appropriate, remind callers that requesting a policy change or leaving information in a voicemail does not necessarily change or bind insurance coverage.
- Keep phone menu options simple. If the greeting is part of an auto attendant, use short descriptions and avoid giving callers too many choices at once.
- Make it easy to reach the right person. Provide department options, extensions, or an operator option whenever possible.
- Avoid unnecessary promotional language. The caller’s primary goal is usually to get help. Keep marketing messages brief so they do not interfere with important instructions.
- Review your greeting regularly. Update office hours, staff names, extensions, holiday schedules, and contact information whenever they change.
- Use professional audio. Clear recording quality, consistent volume, and a professional voice help your agency sound polished and make instructions easier for callers to understand.
FAQs
What should an insurance agent voicemail greeting say?
A good insurance agency voicemail should identify the agency, explain why the call cannot currently be answered, tell the caller what information to leave, and explain when they can expect a response. If appropriate, it should also provide separate instructions for claims or urgent policy questions.
What should a Farmers Insurance after-hours voicemail say?
It should identify the agency, explain that the office is closed, provide normal business hours, tell callers how to leave a message, and direct urgent claims or policy questions to the appropriate Farmers resource.
How long should an auto attendant greeting be?
Keep the opening concise. Callers should be able to understand their available options quickly without listening to a long promotional message before reaching the menu.
Should an auto attendant include an operator option?
Whenever possible, yes.
Can Captive Audience professionally record my voicemail or auto attendant?
Yes. Captive Audience can produce professional voicemail, auto attendant and Interactive Voice Response (IVR) recordings using professional voice talent and prepare the audio for your phone system.